Welcome to GX Lightning Robot Dog Inc., where you can purchase pet supplies such as pet backpacks, pet cages, pet collars, standard pet leashes, and retractable pet leashes. To ensure your satisfaction with your shopping experience, we have the following refund and return policy:
- Return Conditions
You can apply for a return within 30 days of receiving the goods, provided that the goods meet the following conditions:
The goods are in unused condition;
The original packaging and all accessories are retained;
Proof of purchase or invoice is attached.
Note: Opened, used, or damaged goods are not eligible for return.
- Return Process
Please contact our customer service team via email at [email protected] before returning the goods, stating the reason for the return and obtaining a Return Authorization Number (RMA).
Please send the goods, along with their original packaging and accessories, back to the following address:
Return Address:
7802 S Carpenter St, Chicago, IL 60620-2921
After the goods arrive and pass inspection, we will process your refund within 5-7 business days. Refunds will be returned to your original payment account.
- Refund Instructions
The refund amount will be the actual amount paid for the goods, excluding original shipping costs (unless the goods have a quality issue).
If the goods are returned due to quality issues or incorrect shipment, the shipping costs will be borne by our company.
- Exchange Instructions
To exchange for the same type of goods, please return the original goods according to the return process before placing a new order for the required goods. - Contact Us
If you encounter any problems during the return or refund process, please feel free to contact us:
Company Name: GX Lightning Robot Dog Inc
Address: 7802 S Carpenter St, Chicago, IL 60620-2921
Email: [email protected]
Thank you for your support of GX Lightning Robot Dog Inc. We are committed to providing you and your pet with the highest quality products and services!